Our Commitment to Quality 

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At Clock Clean Services, we are committed to providing a thorough, high quality clean for every client. To ensure transparency and customer satisfaction, we have implemented a robust quality assurance process. Our cleaning teams document their work with timestamped photos upon completion. 

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1. Our Satisfaction Guarantee 

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We stand behind our work. If you are not satisfied with any aspect of your clean, we guarantee to make it right. 

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To initiate a claim, the following steps are required: 

Notification Window: You must notify us via email or phone within 24 hours of the completion of our service. 

Required Evidence: To process any claim, you must provide clear, timestamped photographic or video evidence that clearly shows the specific areas or issues of concern. 

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2. The Claims Process

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Upon receiving your notification and evidence we will: 

1. Immediately review your provided evidence alongside our team's post-cleaning documentation. 

2. If a deficiency is verified, we will schedule a prompt return visit to re-clean the specific areas in question at no additional cost to you. 

3. Policy on Refunds

Refunds are not offered for perceived issues that are not verifiable with evidence. In the event a discrepancy is verified, our primary solution is a targeted re-clean. 

A partial or full refund may be considered only under the following specific conditions: 

If a re-clean is not feasible or requested by the client. 

If the issue reported is of such a nature that it cannot be remedied by re-cleaning (accidental damage, which must be reported and verified per our damage policy). 

The decision to issue a refund in lieu of a re-clean is solely at the discretion of Clock Clean Services management. 

 

Why this Evidence Based Policy is Necessary

 

This policy exists to ensure a fair and objective process for both our valued clients and our dedicated cleaning team. It allows us to: 

Quickly understand and verify the problem.

Dispatch resources efficiently to correct any legitimate issues. 

Protect our business from fraudulent or unsubstantiated claims.

 

Without supporting evidence from the client, we will rely on our team's post-cleaning documentation as verification that the service was completed to our quality standards.

 

By booking our services, you acknowledge and agree to the terms of this satisfaction guarantee & refund policy.